Cmd Privacy Policy

Last modified: May 24, 2018

This privacy policy applies to services hosted under the domain of https://cmd.com and other products or services provided, owned and operated by CmdWatch Security, Inc under this domain.

This policy outlines the information we collect, process, and use; information you may provide to the website, products, or services provided by Cmd; and outlines the choices made available to you regarding the ways in which we use your personal information.

Collection and Use of Information

Cmd collects the following information from you:

  • Contact information such as name, email address, and phone number
  • Billing information such as credit card number, account information, and billing addresses
  • Unique identifiers such as usernames, device IDs, IP addresses, account numbers, and password
  • Information about your business, or the business you represent, such as business name, business size, and server details
  • Demographic information such as general location and postal code

Cmd uses this information to:

  • Complete and process any order of our products or services
  • Send you confirmation and account information
  • Assess the requirements of your business and determine products or services relevant to your needs
  • Send you requested product or service information
  • Send you product updates, service requests, and feature releases
  • Send you newsletters or marketing communications
  • Gather feedback on our products, website, and services
  • Respond to your questions or concerns
  • Protect Cmd’s products and services against fraud and abuse
  • Improve the quality of our services

Third-party Personal Information Collection

Cmd User Data Supplementation:

Cmd obtains information about your company from third-party sources, such as Salesforce, in order to enrich the data we already have about you. This enables us to provide a better experience to our customers. Examples of the data that can be obtained through these services—or purchased through third parties, your business, or the business you represent—may include:

  • Email addresses
  • Job titles or department titles
  • Telephone and fax numbers
  • Business name
  • Business postal address
  • Business website URL and supporting URLs
  • The date an email message was sent or received
  • Alternative email addresses, names, and job titles of email recipients and senders

Communications from the Cmd Website

Service Providers:

Cmd uses third parties such as an email service provider (SendGrid) to send out emails on our behalf, and a cloud hosting provider (Google Cloud Platform) to host our products and services. When you sign up for our products and/or services, we will share your personal information (only as necessary) so that these third party providers can offer their services.

Newsletters & Service Updates:

Cmd will send our newsletter, requested materials, and updates to you via email. If you wish to unsubscribe or halt delivery of these email messages, you may follow the unsubscribe link in each email that you are sent. On rare occasions, we may need to send you notices of services outages or upgrade events that may impact the service of your Cmd account. Since emails of this nature are non-promotional in nature, there is no way to unsubscribe other than deactivating your Cmd account.

Information Sharing:

Cmd will not share your personal information outside of the ways described in this privacy policy.

Legal Disclaimer:

Cmd reserves the right to disclose your personal information as required or mandated by law and when we believe such disclosure protects our rights, your safety, the safety of others, and/or when we are required to respond to a government or legal request served against our business or website. If Cmd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website. This type of notice will outline any change in ownership and/or how your personal information is being used, as well as any choices you may make regarding your personal information.

Requests and Access to Personal Information

By request, Cmd will disclose to you whether we hold any of your personal information within our systems within a timely manner. If your personal information changes, or you wish for us to deactivate your service, you may contact our customer support team who can help you to update, change, deactivate, or delete your account or information using the details below. Cmd will retain your information for as long as your account remains in an active state or as needed to provide you or your business our products or services. Beyond this, Cmd will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Public Support Forums / Discussion Groups

Cmd maintains a public discussion forum for active and prospective customers that wish to freely communicate with other Cmd users. Any information published in these forums and discussion groups may be read, collected, and used by others who have access to the same platform. If you wish to have data removed from either the public support forum or discussion groups maintained by Cmd, you may request this via the support team using the details below.

Cookies

Cmd uses cookie technology, local storage, automation tools, web analytics, tags, and scripts to ensure that we can track trends around overall website usage and users’ movements around our websites to gain information about our user base we can then leverage to improve the user experience of our websites and products. We receive reports based on the usage of these tools on an individual and aggregate basis.

Security

The security of your personal information is incredibly important to us. When you log into our service or use a form within our website to enter sensitive information (such as an email address or name), we encrypt the transmission of this sensitive information using secure socket layer technology (SSL). To further commit to this, Cmd follows generally accepted standards put in place to protect the information submitted to us both in transit and at rest. However it’s important to keep in mind that no method of transmission over the internet, or method of electronic storage, is 100% secure. If you have any questions about security related to our website, products, or services, you can contact us at security@cmd.com

Server Logging

We use a default configuration for logging of web request events that includes information such as IP address, user agent, browser type, and resolution alongside timestamps for requests and events that interact with our web servers. These log events are automatically combined with additional information we have on file related to our user base as this allows us to improve our services, deliver better customer website experiences, and to protect our products and services against fraud and abuse.

Disclosures for the Cmd Service:

Customer Service Usage:

Cmd collects information under the direction of its customers and therefore has no direct relationship with the individuals whose personal data it processes on behalf of its customers

Data Collection Choices:

If you are a customer of an organization that utilizes Cmd and would no longer wish to be contacted by the organization for any reason, please contact the organization you interact with directly.

Access to Data Controlled by Our Customers:

Cmd acknowledges that you have the right to access your personal information and as such, an individual that wishes to seek access, delete, amend or correct this data should contact the Cmd customer they interact with directly.

Data Retention:

Cmd will retain data we process on behalf of our customers for as long as we are contractually obligated to. Cmd will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Contacting Cmd

If you have any questions regarding our privacy policy, please contact us using one of the methods described below:

CmdWatch Security, Inc.
Support and general requests: contact@cmd.com
Security requests or concerns: security@cmd.com
#300 – 128 W. Hastings Street
Vancouver, British Columbia
V6B 1G8
Canada

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